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Objet

These terms and conditions aim to define the terms of sale between the Seller and the Buyer, from ordering via payment to delivery. They regulate all steps necessary to execute the order and enable order tracking and monitoring.

Ordering

The buyers can exclusively choose and place an order online from variety items which available and listed on the website. The order will be validated effectively only upon confirmation of the buyer and effective payment.

The seller then confirm his good reception on e-mail. All orders will be implied prices and descriptions of chosen products. We reserve the right to cancel your order to cancel your order in case if certain information are found incomplete.

Product’s selling price

The prices of the products on the website are indicated in Dollar $ and all taxes included, the shipping charges also  only in terms of the order delivery by the buyer with DHL express. The last mentioned case; they are billed at the end of the order in addition to the price of the selected products. The Seller reserves the right to change prices at any time, but agrees to apply the rates in effect that have been indicated to the Buyer on the website at the time of his order.

Stock availability

The seller will not be able to honor the received orders on the website just in the limit of availability stock of products. In case of out of stock that leads to lacking of availability, the buyer is immediately informed, refunded, and later than 30 days after the purchase.

Delivery and Shipping Details

The order will be delivered to the address indicated by the User when ordering. The Buyer must provide certain information:

-Valid mail address

– Valid phone number
– ZIP code obligatory (For International Shipping)

Any order placed outside the working days will be processed on the following Monday and the maximum shipping time after the confirmation of the payment is 4 days. 

 

The Seller undertakes to deliver the ordered item within a maximum period of 30 to 60 days from the validation of your order for “standard delivery” by the local post office. Delivery will be deemed to renowned on the date of first presentation of the products to the delivery address indicated. 

Payment Security

To guarantee you an optimal security we will pass by the most reliable payment websites like PAYPAL and STRIPE obligatorily. The order will be validated by the seller only when the chosen payment service has confirmed the transfer of payment. In case of non-confirmation the order will be automatically canceled. 

 

Product Warranties and Returns

We offer a guarantee for our customers If the product you purchased is significantly not as described or not received (The time limit depending on the choice of the delivery service, read ” Delivery and Shipping Details ” Above), we you guarantee the partial refund (If you keep the item) or total (with return of the item at your expense) of your payment. You will have to send us a specific photo showing the defective side of the product or not similar to the original description of the product. By contacting customer service via email.

Return items Procedure

the right of  refunding or exchanging, may be exercised only for productions returned complete,unopened, and in their original packaging with the provision of a copy of the purchase invoice specifying whether you wish to proceed with a refund or an exchange. From reception(with returning the item to your expense) and as you wish, we will  either refund the amount of the item or sending another.

sincerity of the provided data

The buyer should provide us  with the real information which concern the payments and delivery of his order. Any of non-compliant data will lead to the cancellation of the order. If the buyer provides unreal information he must contact customer service before shipping his order under penalty of non-refund in case of package received or lost. In addition, the Seller undertakes never to disclose any information concerning a buyer.

Order Cancellation

  • To cancel your order you have to email us at info@damcloth.com before shipping
  • After shipping check REFUND AND RETURN POLICY

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